About Eagle Express Plumbing

What we are, in plain words

We are not a call center in another state. Our dispatch line at (208) 679-8357 is staffed around the clock for Eagle, Star and Garden City, and the plumbers we send are licensed and insured.

We do not publish customer counts, awards or a years-in-business figure on this site. We would rather you judge us by what we say on the phone and what the license check shows.

How we handle a call

1. A person answers the 24/7 line and asks what is happening and where the water is.
2. We help you shut off what needs shutting off, if you have not already.
3. We offer a same-day appointment when available. We do not promise an arrival time.
4. A licensed plumber diagnoses the problem and gives a clear price before work starts.
5. You approve, we work, and we test the repair before we leave.

Licensing, permits and the code we work to

Plumbing in Idaho is regulated by the state Division of Occupational and Professional Licenses, called DOPL. Anyone can check a plumber's license with DOPL at 208-334-3233, and the check takes a few minutes. We encourage it for every contractor you hire, including us.

Idaho's State Plumbing Code is based on the 2015 Uniform Plumbing Code with state amendments, found in IDAPA 24.39.20. Permits come from DOPL, not from the city, and a city or county building permit does not replace one. Homeowners may buy a permit for work on their own primary or secondary residence, but not for a commercial building.

Where a job needs a permit, we pull it and arrange the inspection. Where a job is a small repair that does not, we say so. If permit rules for your job are unclear, DOPL is the authority and we will send you to them rather than guess.

What we will not do

We will not tell you a repair is needed when a cheaper fix will hold. We will not start work before you have heard the price. We will not pump septic tanks, build foundations or waterproof basements, and we say so when you call.

If the real problem sits with the utility, such as a leak on the supplier's side of the meter or a gas smell, we tell you to call the utility first. That is the fastest route to a safe house, even when it means we are not the ones fixing it.

Plumbing in Eagle: what the work looks like

Eagle sits on the Boise River in Ada County, and its homes range from downtown cottages near Heritage Park to custom houses in Two Rivers and The Shores. Water comes from Veolia Water Idaho, the City of Eagle or a private well, sewer service comes from the Eagle Sewer District, and gas comes from Intermountain Gas.

Knowing who supplies what is half of an emergency call. It decides where the shutoff is, who owns the leaking section and which 24-hour number you should dial first. We ask the question on every call, because the answer saves time and money.

Where we work

We are Eagle based and serve Eagle, Star and Garden City. See the service area page for ZIP codes and utility notes, or browse all plumbing services.

What to expect from your first call

Expect questions before answers. We ask what you see, where the water is and whether the main is closed. Those answers let the dispatcher tell you honestly whether this is a call-now problem or a same-day appointment when available.

You will not be pushed into a repair on the phone. The price comes after a plumber has looked at the problem, and it comes before work starts. If you decide to wait or to get a second opinion, that is your call.